May I make changes to my order once it’s placed?
Once an order has been placed, no changes may be be made. This includes canceling, removing products, adding products or changing any sizes.
If you submitted the incorrect shipping address, please contact us as soon as possible so we may attempt to update it before your order ships. You may do so by responding to the order confirmation email we sent you with the correct shipping address. We will make every effort to update the shipping address before your order ships. We will respond to your email and let you know if we were able to update the shipping address on time.
May I request a refund or credit if an item I buy goes on sale after I purchase it?
When making a purchase online, you agree to the price paid at the time of purchase. At times, Sorority Specialities will offer additional discounts, promotional codes and special pricing online. We cannot adjust or credit back any difference in price after you complete your purchase. This includes but is not limited to: if the items goes on sale, you forgot to use a discount code you had, or you received a discount code after you placed your order.
While we make every effort to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions and to cancel or refuse acceptance of any order based on an incorrect price or description. We reserve the right to make corrections even after an order has been placed.
What should I do if the item or quantity of a product I want is not currently in stock?
We make every effort to keep our inventory in stock. If you see an item you wish to order is not in stock please call us at 702-703-2286 or email us at firstname.lastname@example.org. Please include in that email how many you would like and the date you will need it. We will let you know if we will be able to fulfill that order as soon as possible.
What do I do with defective and damaged merchandise?
Sorority Specialties works hard to ensure you receive quality products but manufacturing errors may happen from time to time. If you feel that you have received defective or damaged merchandise, please email us at email@example.com within four days of receiving your order to be eligible to exchange the merchandise.
Please reference the shipping name the order was placed under, your order number, and describe the merchandise defect or damage in your email. In some instances we may require you to email us a picture of the merchandise to accompany the description.
We will then provide you with instructions on how to return any eligible merchandise. We will fix or replace any product that is defective. Damage caused by improper opening of the package (please do not use a knife or scissors and be very careful when opening your package), washing or drying of the clothing will not be fixed or replaced, as those do not qualify as manufacturer defects.
Damage caused by the shipping company is covered if you choose FedEx, but if you used First Class Mail with the post office, we are not able to refund or replace the items. For this reason we always recommend using FedEx.
How do I redeem a gift card or a discount code?
You may redeem a discount code or a gift card on the shopping cart or checkout page. There is a single field that will accept and apply either code.
May I apply more than one discount code to an order?
Sorority Specialities offers competitive pricing on all of our products, so you may only use one discount code that saves you the most money per order.
How can I track my order?
We’ll email you the tracking number when your order ships. If you have an account with us, you can easily track your order from the Sorority Specialties website. Simply log into your account and click the “Order Status” link.
Why doesn’t my FedEx tracking number work?
You will receive a shipping email within an hour of when FedEx’s shipping label has been created, but the FedEx tracking number won’t work until FedEx picks up the order and scans it at the end of the day. So try back later in the day or the following day to track your order.
How do you determine your shipping prices?
Our shipping prices are largely determined by FedEx. We compensate for shipping charges by offering low prices on our products, as our customers have made it clear that they would rather have lower product prices and pay for shipping themselves.
Additionally, we always offer free shipping on orders that total more than $124 (limitations apply, see our shipping page for details).